Privacy Policy
(referred to as “we,” “us,” or “our” in this policy). We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains clearly how we collect, use, store, share, and safeguard your personal data, as well as the rights you have with respect to your information.
Important Note: This website is intended for adults 18 years of age or older (or the legal age of majority in your jurisdiction). If you are not of legal age to purchase vaping products, please do not register or use this website.
I. Information We Collect
When you use our website, we may collect the following categories of information:
1. Information You Voluntarily Provide
Account & Registration Information: Name, email address, phone number, login password, date of birth (for age verification).
Shipping & Payment Information: Delivery address (including name, phone number, and full address), payment method (we store only a payment token; we do not retain full card numbers or CVV codes).
Customer Support & Interactions: Records of your communications with us via live chat, email, or phone, including feedback and attachments.
Age Verification Materials: Where required by law, we may ask you to upload a photo of your ID (used solely for one-time verification and deleted immediately afterward).
2. Information Collected Automatically
When you browse our website, we may automatically collect the following through cookies, pixel tags, and similar technologies:
Device Information: IP address, browser type and version, operating system, device model, screen resolution.
Usage Information: Visit time, time spent on the site, pages viewed, clickstream data, search queries, cart activity.
Location Information (coarse): Country/region inferred from your IP address, used to ensure compliance and to display local inventory.
3. Information from Third Parties
We may receive verification results (without sensitive raw data) from compliant age‑verification providers, credit assessment agencies, or payment processors, as necessary.
II. How We Use Your Information
We use your personal information for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Service Delivery & Fulfillment | Process orders, arrange shipping, complete payments, provide after‑sales support, and handle returns/exchanges. |
| Age & Identity Verification | Ensure you meet the legal purchase age and fulfill our regulatory obligations to prevent underage access. |
| Personalization | Recommend relevant products, flavors, or promotions to enhance your browsing and shopping experience. |
| Operations & Security | Maintain website functionality, detect and prevent fraud, abuse, or other unlawful activities. |
| Communications & Marketing | Send order updates, promotional offers, and product safety notices (you may unsubscribe from marketing emails at any time). |
| Compliance & Legal Obligations | Respond to lawful requests from authorities, and fulfill statutory duties such as tax reporting, product traceability, and adverse event reporting. |
We will not use your personal information for any other purposes not described in this policy without obtaining your prior consent, as required by law.
III. How We Share, Transfer, and Disclose Your Information
1. Sharing (Only When Necessary)
We share your information with third parties only in the following cases:
Shipping Carriers: To deliver your orders (sharing name, address, and phone number).
Payment Processors: To complete transactions (sharing payment amount and token).
Age‑Verification Providers: For compliance checks (sharing name, date of birth, and hashed ID number).
Legal Requirements: Where required by court subpoena, government investigation, or applicable laws.
All third parties are bound by strict confidentiality and data security obligations and may not use your information for any purpose beyond the authorized scope.
2. Transfer
If our website undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you in advance and require the new entity to continue to adhere to this Privacy Policy.
3. Public Disclosure
We do not publicly disclose your personally identifiable information except where compelled by law.
IV. Cookies and Tracking Technologies
We use cookies to improve website performance, remember your login status and cart contents, and analyze traffic. You may refuse or delete cookies through your browser settings, but this may affect some functionality.
We use the following types of cookies:
Essential (e.g., session IDs)
Functional (e.g., preference memory)
Analytical (e.g., Google Analytics with IP anonymization enabled)
You can manage your preferences in our Cookie Settings panel.
V. Data Security
We employ industry‑standard security measures to protect your information, including:
Encryption in transit (TLS 1.3)
Encryption at rest (AES‑256)
Access controls (least‑privilege principle, internal staff access on a need‑to‑know basis)
Regular security audits and penetration testing
Data masking for internal analysis
While we strive to protect your data, no transmission over the internet is completely secure. In the event of a data breach, we will report to the relevant supervisory authority within 72 hours, as required by law, and notify affected users without undue delay.
VI. Data Storage and Cross‑Border Transfers
Your personal information is primarily stored on our servers located in Hong Kong, China (or the primary data center in your region). If we need to transfer it to other countries or regions, we will ensure appropriate safeguards are in place, such as standard contractual clauses, in compliance with applicable data protection laws.
We retain your information as follows:
For active accounts and for 5 years after account closure (to satisfy tax, product liability, and legal claims requirements);
Age‑verification records are automatically deleted 2 years after collection;
Browsing data of unregistered users is retained for no more than 26 months for statistical purposes.
VII. Your Rights
Under applicable privacy laws (such as GDPR, PIPL, etc.), you have the following rights:
Right of Access: Obtain a copy of the personal information we hold about you.
Right of Rectification: Update inaccurate or incomplete information.
Right of Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
Right to Restrict Processing: Object to certain automated processing (e.g., personalized recommendations).
Right to Data Portability: Receive your data in a structured, machine‑readable format and transfer it to another service provider.
Right to Withdraw Consent: Withdraw your consent to marketing communications at any time, without affecting the lawfulness of processing before the withdrawal.
Right to Lodge a Complaint: File a complaint with your local data protection authority.
To exercise your rights: Please submit your request via the contact details below. We will respond within 15 business days (excluding public holidays).
VIII. Protection of Children and Minors
We do not sell vaping products to minors and do not knowingly collect information from minors. If we discover that we have inadvertently collected information from someone under the legal age, we will delete that data immediately. If you are a parent or guardian and believe your child has provided us with information, please contact us promptly.
IX. External Links
Our website may contain links to third‑party websites (such as social media platforms or payment gateways). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
X. Updates to This Privacy Policy
XI. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or your personal information, please reach out to us at:
Customer Support Email: [email protected]
We take every piece of feedback seriously and are committed to protecting your privacy.
Thank you for trusting . Your safety and satisfaction are our constant responsibility.
We take every piece of feedback seriously and are committed to protecting your privacy.
Thank you for trusting