FAQ - Frequently Asked Questions
Order FAQs
Is the price shown on the website for one vape?
Yes. All prices displayed on our website are per individual vape.
How can I check my order status?
After you place an order, we’ll automatically create a customer account using your email address. You’ll receive an email with instructions to set up your password.
Once you’re logged in, you can check your order status at any time.
You can also contact our customer support team if you need assistance.
When is the latest I can cancel my order?
Our warehouse typically processes orders within 1–3 business days.
You can cancel your order at any time before it ships and receive a full refund.
Is it safe to pay on your website?
Yes. We use modern SSL encryption to help protect your personal information.
Your payment information is not stored on our servers. Payments are processed directly and securely through certified payment service providers.
What should I do if there's a quality issue with my product?
If you notice a product quality issue within 30 days of receiving your order, please contact our customer support team.
Please include photos or a video clearly showing the issue whenever possible. Once we’ve reviewed your claim, we’ll provide a free replacement or an appropriate refund, depending on the situation.
How can I contact you?
You can reach our customer support team at:
We typically respond within 24 hours, and a member of our support team will follow up on your request.
Shipping & Delivery
Delivery typically takes 2–3 business days.
Once your order ships, we’ll send you a tracking number along with instructions for tracking your package using the contact information provided with your order.
You can also contact our customer support team if you need help checking the latest status of your shipment.
No. All applicable taxes and fees are included in your order total.
You won’t be charged any additional fees upon delivery.
Yes. As long as your order hasn’t shipped yet, you can contact our customer support team to update your shipping address.
Address changes are typically possible within 1–3 business days after your order is placed.
Yes, we recommend it.
If your order arrives damaged or you receive the wrong item, an unboxing video can provide helpful documentation of the issue. This can help us review your claim and resolve it more quickly.